Frequently Asked Questions

Everything you need to know about your Cello Electronics experience.

What is the standard shipping time for Cello products?

We offer expedited shipping across the country. Typically, orders are processed within 24 hours and delivered within 3-5 business days depending on your location.

Does my Cello Electronics purchase come with a warranty?

Yes, all our electronic devices come with a comprehensive 12-month manufacturer warranty that covers technical defects and hardware malfunctions.

What is your return policy for opened items?

We offer a 30-day return window. If the item has been opened, it must be returned in its original packaging with all accessories included to be eligible for a full refund.

Are Cello products energy efficient?

Absolutely. We pride ourselves on sustainability; our latest range of televisions and monitors are rated Grade A for energy efficiency to help reduce your electricity costs.

How can I track my order once it has been dispatched?

Once your order leaves our warehouse, you will receive an email containing a unique tracking number and a link to our courier's portal for real-time updates.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.