Returns & Exchanges

At Cello Electronics, we strive to ensure you are fully satisfied with your purchase. If your new equipment does not meet your expectations, you can return it within 30 days for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return.

2

Package Your Device

Securely pack the electronics in their original packaging, including all manuals, cables, and remote controls to ensure a smooth processing.

3

Affix Shipping Label

Print the prepaid shipping label provided via email and attach it to the outside of your box, ensuring any old labels are covered.

4

Inspection and Refund

Once our technicians verify the item's condition at our warehouse, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing